Responsible Gaming
At Spirit, we’re committed to providing a fun and safe gaming environment for all our Aussie players. We believe that gambling should always be a form of entertainment, not a way to make money. The principles of responsible gaming are at the core of our operations. This guide outlines our approach and the tools we offer to help you play safely and stay in control of your spending and time. Our platform, the casino Spirit, is designed to support a secure and enjoyable experience.
Our Commitment to Player Well-being
Our primary goal is to create a platform where players can enjoy our wide range of pokies and casino games responsibly. We’ve put in place a number of policies and tools to promote a safe gambling experience and minimise the potential for harm. We encourage all players to view gambling as a recreational activity and to be mindful of their habits. It is crucial to only wager what you can comfortably afford to lose.
Tools to Help You Stay in Control
We provide a suite of tools directly in your account to help you manage your play. These settings are easy to use and can be adjusted at any time to suit your personal circumstances. We encourage you to familiarise yourself with these features before you start playing.
Deposit Limits
You can set a limit on the amount of money you can deposit into your account on a daily, weekly, or monthly basis. This proactive tool helps you manage your budget effectively and ensures you don’t spend more than you intended. Once a limit is set, it cannot be increased until a cool-down period has passed.
Loss and Wager Limits
To further control your spending, you can set limits on how much you can lose or wager over a specific period. A loss limit prevents further play after you’ve lost a pre-set amount, while a wager cap restricts the total amount you can bet. These tools provide an excellent safety net for your bankroll.
Session Timers
It’s easy to lose track of time when you’re having fun. Session timers act as a reality check, with on-screen notifications reminding you how long you’ve been playing. This simple feature helps you maintain awareness of the time you’re dedicating to gaming.
Cooling-Off Period
If you feel you need a short break from gambling, you can activate a cooling-off period. This will temporarily suspend your account for a period of your choosing, from 24 hours up to six weeks. During this time, you will not be able to log in or deposit funds.
Self-Exclusion
For those who need a longer or more permanent break, self-exclusion is a formal option. This action will block access to your account for a minimum of six months. This is a significant step towards managing your gambling habits, and you can learn more about our company’s dedication to player safety in the Spirit about us section.
Preventing Underage Gambling
It is strictly illegal for anyone under the age of 18 to open an account or play at Spirit. We use robust verification systems to confirm the age and identity of all our players to prevent underage access to our platform. Any account found to be used by a minor will be immediately closed.
Getting Further Help
If you feel that gambling is having a negative impact on your life, or the life of someone you know, we strongly encourage you to seek professional help. There are several excellent organisations in Australia that offer free, confidential support:
- Gambling Help Online: Available 24/7 via phone at 1800 858 858 or through their website for live chat and email support.
- Gambler’s Help: Provides a range of services across different states.
- Lifeline Australia: Offers crisis support for personal issues, reachable at 13 11 14.